Feedback & coachingFeedback & coaching
6 min read
AI sales coach and the human manager: who does what
AI sales coach and the manager: a division-of-work table, decisions never given to AI, a weekly 20-minute meeting and how to read reports.
Feedback & coaching
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6 of 6 posts shown
Feedback & coachingFeedback & coaching
6 min read
Sales training score vs real sales performance
What a sales training score measures and what it misses: four cases against real sales, real conversation quality, how to display it and people decisions.
Feedback & coachingFeedback & coaching
6 min read
Sales skill gap analysis: finding the team's recurring weakness
Sales skill gap analysis: three cuts by criterion, profile and recurring mistake, choosing one gap, a team plan and how much data you need.
Feedback & coachingFeedback & coaching
6 min read
Sales training scorecard: criteria for scoring a practice call
Sales training scorecard: choosing criteria, observable descriptions, weights, a standard per profile, statuses and a sample results table.
Feedback & coachingFeedback & coaching
6 min read
AI sales coaching feedback: when it actually helps
AI sales coaching feedback: when feedback helps and when it harms, the four properties of useful feedback, and how to read the report.
Feedback & coachingFeedback & coaching
6 min read
Sales training assessment fairness: checking a simulation score
Sales assessment fairness: five sources of error in simulation, a five-step correction procedure, fixing the system and the human final say.
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