Terms of service

Vexvon is primarily provided on a business-to-business basis. You represent that you have legal capacity and, where you act for an organization, authority to bind that organization. You are responsible for authorized users under your account.

Vexvon provides configurable AI-powered customer communication services. Features may include AI telesales and outbound calling, inbound AI call-center functionality, website chat, messaging and social-channel integrations, customer-database campaigns, knowledge-based responses, call or conversation recording, transcription, summaries, extracted data, tags, statuses, analytics, APIs and related integrations.

Available features depend on the plan, order form, technical availability, jurisdiction and third-party platform requirements.

The Customer must provide accurate information, content, access, credentials and approvals reasonably required to configure the service. Where a separate order or contract specifies an activation period, that period applies. Delays caused by missing customer information, third-party approvals or events outside Vexvon's reasonable control may extend implementation timelines.

As between Vexvon and the Customer, the Customer retains ownership of data, documents, brand materials, customer lists, knowledge content and other content it supplies to Vexvon, and of customer-specific conversation and analytical data generated through use of the service, subject to Vexvon's underlying technology rights.

The Customer grants Vexvon a limited right to host, transmit, reproduce, transform and otherwise process Customer Data solely as necessary to provide, secure and support the services, comply with law and enforce these Terms.

Vexvon and its licensors retain all rights in the platform, source code, software, technical architecture, system design, algorithms, generic prompts and prompt structures, models, integrations, interfaces, documentation, know-how and other underlying technology. No ownership is transferred to the Customer.

Except as expressly permitted, the Customer may not copy, resell, sublicense, reverse engineer, extract source code from, circumvent technical restrictions of, or use the service to build a substantially competing product.

AI systems are probabilistic. Responses, transcripts, summaries, classifications, extracted information and other AI-generated outputs may occasionally be inaccurate, incomplete, delayed or unexpected. The Customer is responsible for configuring instructions, reviewing material use cases and applying appropriate human oversight where an error could materially affect a person or business.

Vexvon must not be used as a substitute for professional legal, medical, financial, emergency or other regulated advice unless the Customer has independently established all required safeguards and Vexvon has expressly agreed to the use case.

The Customer is solely responsible for determining whether it may lawfully contact each recipient through the selected channel. Before uploading or using contact information, the Customer must have all rights, permissions, consents or other lawful bases required by applicable law.

The Customer must comply with applicable telemarketing, electronic communications, anti-spam, consumer-protection, privacy and direct-marketing laws, including rules concerning do-not-call lists, opt-outs, calling hours, frequency, caller identification and automated or prerecorded communications.

Vexvon may restrict or suspend campaigns that reasonably appear unlawful, abusive, deceptive, fraudulent, harmful or likely to expose Vexvon or its providers to regulatory or platform risk.

Vexvon allows Customers to configure conversation scenarios and prompts. The Customer is responsible for deciding whether and how to disclose that a caller or message recipient is interacting with an AI or automated system and whether a call or conversation is being recorded.

Where applicable law requires consent, notice or a particular disclosure before recording or automated communication, the Customer must configure and obtain that consent or notice before using the relevant functionality. Vexvon does not warrant that a single script or disclosure is sufficient in every jurisdiction.

You may not use Vexvon to:

• Violate law, regulation, court order or third-party rights.
• Send unlawful spam, harassment, threats, deceptive communications or fraudulent solicitations.
• Impersonate another person or organization without authorization or misrepresent the nature of a communication.
• Upload unlawfully obtained contact databases or contact individuals where required consent or permission is absent.
• Collect passwords, full payment-card credentials, authentication secrets or specially regulated data without appropriate authorization and safeguards.
• Distribute malware, interfere with networks, probe security controls without permission or attempt unauthorized access.
• Use Vexvon in a way that materially harms telecommunications networks, connected platforms, Vexvon, its providers or other customers.
• Resell or provide the Vexvon service to third parties unless expressly permitted in writing.

Vexvon may interoperate with third-party services such as social networks, messaging platforms, telephony/SIP providers, AI providers and cloud services. Those services are controlled by third parties and may impose their own terms, policies, fees, limits or approval requirements.

Vexvon is not responsible for outages, API changes, account restrictions, carrier filtering, policy changes, service discontinuation or other failures caused by third-party services outside Vexvon's reasonable control.

Customers must maintain the confidentiality of credentials and promptly notify Vexvon of suspected unauthorized access. Vexvon may implement access controls, security monitoring, rate limits and other safeguards to protect the service.

Vexvon uses commercially reasonable efforts to maintain reliable service. Unless a separate agreement states otherwise, service levels are targets rather than guarantees. Planned maintenance, third-party outages, internet or hosting failures, force majeure and other events outside Vexvon's reasonable control are excluded from availability calculations.

Where a signed customer agreement or order form contains a specific SLA or support commitment, that document controls for that Customer.

Paid services are subject to the applicable order form, invoice, plan or Payment Terms. Fees may include recurring subscription fees, prepaid plan fees, usage-based charges, telephony or carrier charges, messaging charges, numbers, add-ons and other metered services.

Vexvon may suspend or restrict access where reasonably necessary for security, legal compliance, non-payment, material breach, abuse, risk to third-party infrastructure, or protection of other users. Where reasonably practicable, Vexvon will provide notice and an opportunity to cure before suspension, except where immediate action is necessary.

Either party may terminate according to an applicable order form, subscription setting or signed agreement. Material breach may permit termination if not cured within the applicable cure period. Termination does not affect accrued payment obligations or provisions intended to survive termination.

Except to the extent prohibited by law or expressly stated in a signed agreement, the services are provided on an “as available” basis. Vexvon does not guarantee that the service will be uninterrupted, error-free, suitable for every jurisdiction, or that every AI output will be accurate.

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, punitive or consequential damages, or for loss of profits, revenue, goodwill or anticipated savings arising from the service.

Unless a signed agreement expressly provides otherwise or applicable law prohibits the limitation, Vexvon's aggregate liability arising out of the services will not exceed the fees paid or payable by the Customer to Vexvon for the affected services during the six months preceding the event giving rise to the claim.

To the extent permitted by law, the Customer will defend, indemnify and hold Vexvon harmless from third-party claims arising from Customer Data, unlawful calling or messaging, failure to obtain required consent, Customer instructions, or the Customer's breach of these Terms or applicable law.

Each party must protect non-public business, technical and commercial information received from the other party and use it only for the relevant business relationship, except where disclosure is required by law or authorized in writing.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, government action, widespread telecommunications failures, major cloud or platform outages, or similar events.

These Terms are governed by the laws of the Republic of Azerbaijan, without regard to conflict-of-law principles. The parties should first attempt to resolve disputes through good-faith negotiations. If a dispute cannot be resolved, it will be submitted to the competent courts of the Republic of Azerbaijan unless mandatory law requires otherwise.

If the Customer and Vexvon have signed a separate agreement, order form, data processing agreement or service-level agreement, that document controls to the extent of a direct conflict with these Terms for the subject matter it addresses.

Vexvon may update these Terms to reflect changes in law, technology, products or business practices. Material changes will take effect prospectively and notice will be provided where required.

Questions about these Terms may be sent to info@vexvon.com.

VEXVON LLC, Neftçi Qurban Abbasov küçəsi 29, Baku, Azerbaijan — info@vexvon.com