01
When a video takes off
«link?»
Hundreds of identical comments arrive. Every one is answered, and your team only looks at the conversations that continue in Direct.
TikTok
The video takes off at two in the morning. The comments don't wait for you.
On TikTok the window is measured in hours. Vexvon answers every comment and every Direct message that arrives inside it — while the video is still in the feed.
- The video spreads
- Comments pour in
- Automatic reply
- Selling in Direct
The window
A trend does not ask what hours you keep.
A video lives for a few hours. Not answering inside them means writing off the time and the money that went into it.
First hours
It starts coming in
The video lands in people's feeds and the same questions stack up underneath it: “link?”, “how much?”, “do you deliver?”
Overnight
Nobody is online
The flow does not wait for your working day. A comment written at night gets read in the morning, by which point the person has looked elsewhere.
The next day
The window closes
The video drops out of the feed and the flow stops. The unanswered comments stay where they are — for you, and for everybody who opens the video later.
Vexvon does not reduce the volume — it removes the delay. Every new comment is processed the moment it appears, whatever the hour, weekend or holiday.
Rules
A campaign video gets an answer of its own.
An ordinary video needs one answer and a discount video needs a completely different one. You bind the rule to a specific video, and the rest of your videos are untouched by it.
Video
Spring sale — last day
- linkThe link is in the bio 🔗This video only
- price62 AZN with the discount. I've sent the sizes in Direct.This video only
- sizeWe have S, M and L. Which should we send?All videos
The rule posts a public reply and, if you want it to, sends that same person a Direct message as well. A comment that matches no rule is answered by the bot from your knowledge base, in the context of the video it was left under.
Direct
The conversation carries on in Direct and ends with a number.
A comment is not the end of it. The viewer who is actually interested becomes your customer in Direct.
It reads consecutive messages together
A viewer sends three separate messages — the bot reads all of them and answers once, in full, instead of three times.
It understands voice notes too
When somebody records instead of typing, the note is transcribed, the question is understood, and it gets answered.
It captures the number
The moment a number appears in the conversation, a customer record is created and your sales team is notified.
It steps aside when you write
A message you send from the panel or straight from TikTok is recognised as a staff message, and the bot stays out of the conversation.
TikTok Direct
Vexvon is answering
- Viewer
is the jacket from the video still available?
- Vexvon
Hello! Yes, it is. Which size do you need — S, M or L?
- Viewer
M
- Vexvon
M is in stock. It's 62 AZN with the discount, and delivery within Baku takes a day. Could you leave your number so we can place the order?
- Viewer
0551234567
- Vexvon
Got it. Our manager will call you today to confirm the order.
Interest that started as a comment ends in Direct with a size, a price and a number — all your team has left to do is call.
What it can do
Four jobs TikTok does for you.
The comment flow gets caught, campaigns get their own answer, Direct does the selling, and no lead goes missing. Open any of them to see what is inside.
- New top-level comments only
- Reply threads are not processed — the bot does not wake old arguments, it only sees new questions.
- Answered in the video's context
- The reply is built around whichever video the comment was left under.
- The comment text is fetched separately
- TikTok's notification does not carry the text of the comment — Vexvon pulls it from the API itself before answering.
- Nothing is answered twice
- Each comment is processed once; even if the same notification arrives twice, one reply goes out.
Scenarios
What the TikTok integration changes day to day.
All four are tied to how long a video lives.
02
The campaign video
«is the discount still on?»
The rule bound to that video gives the exact answer. On your other videos the bot talks normally — the campaign message does not leak everywhere.
03
The question that arrives at night
«can you ship tomorrow?»
The comment is written at night and answered the same minute. In the morning your team finds a conversation already in progress.
04
From a comment to a customer
«send me the sizes»
The viewer moves to Direct; size, price and delivery are settled there, and the number is captured there too.
The Vexvon platform
Your viewer does not stay on TikTok.
Instagram, WhatsApp, Telegram, Facebook, your website and your phone line all connect to the same Vexvon account.
Somebody who saw the video on TikTok and then wrote from Instagram is not two customers. Wherever the conversation carries on, it is written to the same customer record. The channel changes; the context does not.
Demo
Let's connect your TikTok account.
Next time a video takes off, don't leave the comments unanswered. Tell us briefly about your company — our AI Call Center agent will call you shortly and answer your questions.
- Account connection with automatic token refresh
- Reply rules bound to a video
- A lead the moment a number appears