01
An unhappy customer
«I don't think I'll be buying from them again»
The alert goes out as the review is posted. The team answers within the hour rather than the next day.
Monitoring
Something is written about your brand every day.
Social media, news sites, forums, review platforms — Vexvon watches all of them, separates what was said by sentiment and topic, and alerts your team the moment a risk appears.
- Watched
- Analysed
- Alerted
- Reported
The problem
Nobody can be employed just to read it all.
The problem is not that reviews arrive — it is that they travel before you see them.
01
One person cannot read all of it
Comments, reviews, forum threads, news — your name comes up in dozens of places a day. Following all of it by hand is a job in itself.
02
A bad review surfaces late
You hear about an unhappy customer a day after they wrote. By then others have read it too, and leaving it unanswered reads worse than any answer would have.
03
They talk about you without naming you
Your logo is in the picture and your name is nowhere in the text. A system that only searches for keywords never finds those posts at all.
Monitoring is not a marketing report. Its job is to collect what is written, separate the sentiment and tell you in time — the decision stays yours.
Capabilities
What Monitoring does.
Six jobs in two groups: what it finds, and what it does with what it found.
- Sources and search rules
- Social media, news sites, blogs, forums and review platforms are tracked. Queries are refined with keywords, exact phrases, AND / OR operators and exclusions.
- Sentiment, topic and trend
- Every post's sentiment, topic, content type and language are identified automatically, and emerging trends are shown separately.
- Brand detection in images
- Logos, in-image text and products are recognised, so a post is found even when the brand name is never written out.
Scenarios
Where Monitoring earns its keep.
All four are usually noticed too late when they are followed by hand.
02
Campaign day
«Is the discount real, or is that the old price?»
Mentions climb the moment a campaign starts. Which message landed and which one raised doubts is visible the same day.
03
A picture with the logo in it
«The product is in the photo, your name is not»
A blogger shows your product without writing the brand name. It is recognised from the image and the post enters monitoring.
04
Compared with a competitor
«These or the other ones — which is better?»
Threads comparing you to a competitor are shown on their own, so sales already know what is being asked.
Demo
Give us your brand name and we'll watch it for a week.
It is easier to show than to describe. Tell us briefly about your company — our AI Call Center agent will call you shortly and answer your questions.
- Social media, news, forums and review platforms
- Analysis by sentiment and topic
- An immediate alert when there is risk