Lead Capture & Sales Conversion

A message from an ad, a visitor asking for a price, an order left in a cart — each is an enquiry that can be lost in the first minutes of a sale. This section covers what a chatbot does in those minutes: the first reply, a few questions that establish the need, collecting a phone number, pointing to the right product or meeting, and handing the lead to a salesperson with the details they need.

Each article is about one channel or one scenario rather than general advice. For channel capabilities, see the Instagram and WhatsApp pages; for what happens to a lead afterwards, see CRM.